Digital Cities:  Citizen-Design of the Urban Social Network

Under a grant provided by Cornell University I traveled the U.S. speaking to city officials across departments on their technology initiatives, best practices of citizen adoption, and where they see the continual dominance of social media in engagement strategies.  All inputs are measured against citizen interviews conducted ad-hoc in public parks, streets, and local events.  The end goal is to provide a list of actionable best practices for cities to engage with their citizens on their terms (time, relevance, platform), and in the process transition the digital citizen-to-city relationship into a frictionless dynamic.



Placemaker - A Tech Proposal

A theoretical proposition for a new tool of civic engagement, one centered on citizen social engagement, presenting a new alternative to the typical 311 service.  The proposed tool seeks to encourage a two-way conversation between stakeholders shaping both the social and physical identity of a place.

Full Report


Digital Scenic Resource Inventory

Originating as a client RFP, a team of cross-disciplinary graduate and undergraduate students designed an analytical framework for conducting remote scenic inventory.  The team designed a proprietary algorithm to source, evaluate, and prioritize areas of scenic impact.  The tool developed is the cornerstone of Cornell's Department of City and Regional Planning efforts to aid the towns of the Hudson River Valley in stabilizing, improving, and protecting their scenic resources.



NYC311 Service Resolution Analysis

With the increasing focus of scaling non-emergency service delivery to their citizens, cities have turn to their 311 platforms as robust information distribution centers.  This report examined the New York City program to evaluate its effectiveness in a controlled time period.  Both the call center and mobile application data were examined; however, mobile data was subject to limited transparency as the city formats it for open release.

FUll report


Digital Negotiations

This report seeks to evaluate a framework of engagement in the opaque world of digital negotiations through the controversial publishing scandal leading up to the Apple iPad launch.  Key actors include Steve Jobs (Apple), James Murdoch (NewsCorp), Eddy Cue (Apple), and Brian Murray (HarperCollins). 

Full Report


United Nations:  Peacekeeping vs. Peace-Enforcement

As urban areas globally are quickly becoming the subject of humanitarian concerns as nations devolve into friction, I chose to examine the role and capabilities of the United Nations to effectively provide relief to citizens affected.  The Bosnian War was chosen as the primary subject of study, with insights drawn from Rwanda, Haiti, and Somalia.

Full Report


Institutions & Poverty

To better understand the circumstances of global poverty, I sought to evaluate how institutional influence has affected (both positively & negatively) the daily circumstances of life for those most vulnerable.  Poverty ramifications on citizens were considered against their resulting economic welfare, cultural health, political recognition, and social standing within their broader environment.

Full Report


Case Studies



uber | hbs case no. 9-316-101

see analysis

grand junction networks | stanford e240

see analysis

apple inc. | HBS case no. 9-715-456

See Analysis

intel centrino | stanford sm-156

see analysis

samsung | HBS case no. 9-705-508

see analysis


Short Reports

Planning Against the rise of digital

see article

Virtual Reality & Planning

See Article